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Supporting customer success
At Talis, it is our mission to empower customers with the right blend of support, guidance, knowledge and best practice, to deliver a library service to be proud of.
Customer care, openness and innovation are integral to Talis and our service delivery. From the instant you engage with Talis, you experience Talis Services. As a trusted partner, we offer a flexible range of standard and tailored services, suited to individual customer needs.
Whether you interact with us face to face, over the phone or via the Web, our continual involvement helps libraries achieve their aims.
Download the Services Product Brief.
Talis Support:
Flexible support to guide customers through systems deployment and day to day operations. Channels of support include;
Talis Knowledgebase
Talis Solutions
Talis Live Services
Deployment Services
Project Management
Talis Assist:
For system and service optimisation, Talis Assist, complements libraries existing processes, resources and expertise. Optional packages comprise; Secure Library Service, health checks, performance monitoring and optimisation. Contact sales@talis.com
Talis Education:
Comprehensive education services to help libraries achieve and share best practice, to get the most out of their investment. Through specialist teams, we deliver free Education resources, standard and bespoke training courses and online interactive distance learning.
Talis Consulting:
Our highly skilled team provide tailored technical and business consultancy. Consulting expertise in local customisation, configuration, data migration, systems integration and project management, enables libraries to maximise their return on investment.
