overdues
Submitted by Julie Hart on Tue, 2007-06-12 11:56.
We currently send two overdue notices and then a 3rd overdue which is an invoice. We have noticed that if a borrower renews an item via Prism or via our Telemessage service then this item would not generate that 3rd overdue. Any suggestions on how to fix this?
Thanks



overdues
Looking a bit wider is the actual issue is that they can renew the overdue items in the first place? Is it a case of you don't want to block renewals on overdues or there is something preventing the configuration you want?
When the item is renewed the loan is no longer overdue and would not be picked up by any overdue based script anyway. If the item then goes overdue again the level starts from scratch e.g. first overdue. It sounds like you want the overdue level to continue from the last level of overdue rather than restart. If so this was something that was corrected well back in the past and I would be loath to change that unless you are very sure of the implications in other situations as this would affect all the levels of overdue.
From your statement I'm not sure what the criteria is for creating an invoice but it might be better to approach this with a more specific script rather than modifying an existing overdue script (btw which overdue script are you using). What are your criteria for generating an invoice?
I may have the wrong end of the stick or made some gross assumptions.
Thanks
Brian Crampton
Developer, Talis
The way this works for us,
The way this works for us, is that by the time the 3rd overdue is generated (which for us is the one before the invoice is created), the fines have hit their maximum for the item (15 quid). Borrowers can't self-renew once their total charges hit 10 pounds.
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Andy Bussey
University of Sheffield
Overdues
Hi all
thanks for the replies, I eventually figured it out and it was just a case of adding the site codes
to: report -ploa_odue_letter -b30 -t3 -nFR -s/users/report -r/users/report
doh